One of the worst customer service experiences I have ever had was on Monday. Mrs. Bow Jangles had an appointment to be groomed at 11:15 at Petsmart. Mind you, Petsmart is already about a 40 minute drive away so I was ready to drop Mrs. Bow Jangles off and get on with the rest of the day until she was ready to be picked up. When I arrived at Petsmart I walked her back to Grooming and waited to be checked in. A groomer came over and asked me my name and dogs name and began to look for us in the book. As luck would have it, she couldn't find our appointment anywhere. The groomer spent the next fifteen minutes flipping through pages of her
I was blown away with the horrible customer service I received while at Petsmart this week. I firmly believe that if you are going to work in a public job you need to take a semester long class on customer service and how to work with people. I learned a lot from working at the spa and a few of the biggest main points I learned were:
- The Customer is Always Right
- Never focus your attention on anything but the customer while they are in your presence
- If a phone rings while you are with a customer kindly say "excuse me", answer the phone and immediately place them on hold.
- Never make the customer feel like they are not valued
What's the worst customer service you've ever experienced?